Who Should Attend?

Who should attend

  • CEOs and divisional directors – exceptional customer care must come from the top down and is the key to developing a customer-centric culture
  • Customer experience directors and managers – a new role but fast gaining prominence in dealer groups, glean insight, latest thinking and innovative ideas
  • Dealer principals and general managers – obtain the information needed to deliver overall customer success at the dealership
  • Aftersales directors – become even more knowledgeable so the ‘home’ of customer retention remains proactive and highly successful
  • Aftersales managers – whose department’s contribution to customer retention is invaluable and want to stay ahead of the game
  • Service managers – who want to make an even bigger difference to CSI performance and customer service
  • Service advisors – increase knowledge and understanding of customer service, vital for repeat custom and recommendation
  • Contact centre managers – often the first line of customer retention, benefit from expert advice and best practice as well as identifying new trends
  • CRM managers and advisors – responsible for developing the customer relationship, gain insights to better encourage loyalty and recommendation
  • Marketing managers – understand customer behaviour and expectations to devise and implement effective marketing initiatives
  • Corporate sales managers – fine tune customer service skills to develop strong client relationships to grow fleet business
  • Manufacturer representatives – develop a greater understanding of nurturing relationships with retail customers on a daily basis

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