EMaC are the UK’s leading Service Plan provider with the sole focus of delivering Service Plan solutions for dealers of any size and OEM partners.
With a dedicated support team and a powerful digital platform developed in house by our team of Service Plan experts, we can help you to build a successful Service Plan programme that can grow as you do, knowing that EMaC will be there to support every step of the way.
Customer care is at the heart of our business and our UK based call centre is on hand to help your customers with any queries they may have about their new Service Plan. Or, for dealer enquires our Dealer Support and Regional Team can help you to build a tailored programme that is built around your dealership, making your Service Plan a truly bespoke offer that is right for you.
Speak to our Dealer Support team today on 01270 507466 to find out more about how we can create a cost effective, simple solution that will deliver results.”
Autos On Show
Associate sponsor - Masterclass
AutosOnShow.TV makes it incredibly easy to get video and photography of car stock onto your existing website, all uploaded from a single iOS device.
Our easy-to-use mobile app enables car dealerships to capture a perfect video walkaround of every vehicle, complete with professional and consistent images. All uploaded and available to view on your website in minutes.
Deliver an enhanced customer experience by using our personal video solution. See how your distance selling can increase by bridging the gap between salesperson and car-buyers researching online at home.
This masterclass session explores how video engages customers early on in the buying process and provides transparency in the dealership whilst delivering customer behaviour insights. It highlights how incorporating technology into the customer experience can meet the demand for a personalised service and develop exceptional rapport from the start.
Speak to our Customer Service team on 02920 894731 or email firstname.lastname@example.org for further information. Visit us at www.autosonshow.tv for more details.
Associate sponsor - Masterclass
Associate sponsor - Masterclass
Marketing Delivery use dealership data to keep them in touch with their customers. We believe Customer Service begins with being able to contact the right customers at the right point in their customer journey with relevant, engaging content delivered using the most appropriate media for that customer. That starts with accurate data being held for each customer.
Customer service often starts on-line and switches seamlessly between on-line and off-line and we will be examining how the modern dealership manages that to deliver the best service to their customers.
Examining customer preferences, examples of contact between dealership and customer we will seek to demonstrate how the modern dealership can use it’s data along with the best of modern communications, combined with more “traditional” methods to be where the customer wants them to be, when the customer wants them to be there
Autoweb Design work exclusively with the automotive industry to supply advanced web design and digital marketing services. Based in North Yorkshire, our clients include manufacturers, franchises and independent dealers. Our professional services concentrate on website design, digital marketing, lead generation and stock management, delivering effective online solutions. From bespoke, responsive websites to paid advertising and stock feeds, our products are designed to enhance online performance, visibility and web traffic.
Our absolute focus is customer service – ensuring that we provide quality products with exceptional aftercare. Before embarking on any project with a new customer, we first make sure the essential foundations are properly in place and offer support along the way. That’s why we are so enthusiastic to be involved in the 2016 AM Customer Service Summit, to further expand our skillset and share our client care expertise with the industry.
Cooper Solutions has developed a range of web-based products allowing dealers to improve internal processes, resulting in better performance and profitability.
FullAppraisal is a mobile system optimising the appraisal process and supporting the remarketing of trade vehicles. Dealers tell us that using FullAppraisal in line with our FullAuction system has improved interaction with customers, who are now offered a better process for their part-exchange vehicles. Using digital systems – tablets, laptops or PCs - improves consistency and accuracy, therefore maximising profit opportunities.
Dedicated account managers provide continued support including training, modifying processes so that sales teams can work more efficiently, whilst ensuring best practise is maintained.
Our solutions also include used car prep cycle and stock management, day rate insurance and financial forecasting, and have been developed exclusively for UK franchised dealers – which is why most of the AM200 use our services.
GForces is one of the leading software and digital services providers to the automotive industry. We build, manage and market online strategies for more than half of the UK’s Top 200 motor retailers, leading European and MENA auto companies, and some of the world’s biggest vehicle manufacturers.
Our goal is to translate as much of the automotive buying journey to the online environment as possible through our NetDirector software suite and in collaboration with the industry’s best suppliers. We encapsulate this goal in our mission statement – ‘driving the digital dealership’. From web through to showroom tools and integrated aftersales systems, NetDirector software is providing next-generation Customer Experience Management (CXM) and business insight through desktop, mobile and tablet devices. The GForces Training Academy ensures that as well as creating software, we are able to help our clients develop a culture of success in adapting to the ever-changing automotive retail environment.
Professional Telephone Answering Support for Car Dealers
With unanswered calls being a perpetual issue for car dealers, Moneypenny delivers solutions to businesses of all sizes to ensure you never miss a call again. Every enquiry is captured to drive business through your door, lifting the customer experience and saving you money as you improve service levels.
Our extraordinary receptionists take your calls as though based at your front desk, delivering:
Overflow support for busy periods
Fully outsourced switchboard
Business Continuity 24/7
Extended virtual opening hours
Enhanced customer relationship management
Give your clients the very best service, while never missing a business opportunity.
Trial our service
Gain a key insight into the times your dealership needs support.
With no charges and instant set-up, you could be briefing your Moneypenny Receptionist today.
Put our service to the test – talk to us about a free two-week trial.
Maiden is a dedicated partnership business, specialising in establishing insurance propositions for motor manufacturers and dealers groups throughout the UK, Europe and Asia Pacific. We are an FCA registered broker with a history of creating, delivering and growing a range of innovative customer and dealer insurance solutions. We truly believe our partners are unique and that one size doesn’t fit all, so when we develop a proposition it is designed to suit that partner, their brand, their distribution and their customers. Our programmes do, however, have a number of common themes – improving customer retention, increasing dealer turnover, maximising parts profit and creating value.
With strategic insurance hubs based in the three largest European car retail markets – UK, Germany and Russia – we manage programmes that cover in excess of 500,000 customers.
For further information visit www.maideninsurancepartnerships.com
Make more profit with NextGear Capital. A complimentary wholesale stock funding solution for used vehicle dealers that helps boost cash flow without retail lock in. Our Stocking Plans offer a flexible source of funding enabling you to buy direct from our partner auctions and wholesalers, the trade or load part exchanges. When buying from our partners take control of your stock with StockMaster; our on the go solution to view and fund all of your pending vehicles from our aggregation of 40+ auctions in one place! With StockMaster you’ll have access to your Stocking Plan 24/7 to check your balance, find your nearest auctions and fund vehicles recently won. Start stocking more with 100% funding of either the hammer price or CAP clean. Change gear in 2016, applying for a NextGear Capital Stocking Plan is a simple and paperless process. Contact us on 0843 50 60 606 to find out more
Vantage helps you create stimulating spaces for your employees and lasting impressions for your clients.
With over 35 years’ sector experience, Vantage ensures nationwide automotive retailers transform the customer experience from ordinary to outstanding. Offering an extensive range of sleek, stylish and client-branded bean to cup coffee machines – plus its own range of expertly roasted Caffè PICCO coffee blends – Vantage enables dealerships to serve excellent tasting, freshly-ground, barista-style drinks at the touch of a button.
An independently-accredited specialist in its field, Vantage can also provide luxury teas, refreshing water dispensers and household branded cold drinks, plus interior greenery, statement design pieces and front of house solutions that create the ultimate first impression.
Self Check-in is a growing phenomenon within all areas of the service industry, allowing customers greater control of their service experience. The automotive industry has yet to embrace this new technology, which would effectively and efficiently enable customers to avoid the inevitable queues that develop in the Service Reception during busy periods.
Nash Management Consultancy NMC have developed a Self-Check-In solution giving customers an alternative option when dropping of their car for repair or service. Customers enjoy the benefits of speed and efficiency, service staff subsequently have more time to complete other duties and/or offer an enhanced service to those customers requiring it most.
Self-Check-In provides an opportunity to demonstrate the industry’s progressive culture, improve the customer experience and enhance brand perception. For an advanced preview of Self-Check-In, please contact us using the details below.