The AM Customer Service Summit

Join us at our first ever Customer Service Summit and gain insights, best practice guidance and expert advice on delivering the very best customer experience.

How do customers rate their experience at your dealership?

  • Excellent
  • Good
  • Average
  • Poor
  • Don’t Know

Do you really know what your customers think of your business, your staff and the service you provide?

From the moment an individual lands on your website through to retention, customer engagement is vital and all employees are the custodians of a business’ first class service. Learn how to create a culture where exceptional customer experience is delivered naturally and effortlessly and where customers themselves become passionate brand enthusiasts.

With years of focusing on customer experience and working in high profile, top standard retail sites, dealers already have an advantage particularly as the virtual sphere and physical world is converging to meet evolving customer expectations beyond the digital domain. However, it is time to develop a sophisticated customer experience strategy which permeates all levels of the dealership and becomes literally the lifeblood of the company.

Our conference will show you how to deliver a stellar customer experience which becomes your crucial differentiator.

 

Key areas the Customer Service Summit will tackle:

  • Customer service as today’s crucial differentiator
  • Demanding consumers who are more impatient and lack loyalty
  • Customer expectations
  • Understanding what drives a customer to purchase and it’s not on price alone
  • The fundamentals of customer reviews and user-generated content
  • Looking above and beyond the manufacturer customer satisfaction index
  • Benchmarking with the best of the industry and the best of retail
  • The potential gains of putting the customer in the driving seat


Keynote speakers include:

  • Linda Moir, customer experience expert
  • Jo Causon, CEO, The Institute of Customer Service

Supported by: